Policies & Procedures

Ticketing & Refunds

  • ALL SALES ARE FINAL – No refunds, exchanges, or credits will be issued for tickets, food, or beverages under any circumstances.
  • LOST OR STOLEN TICKETS – Londzell Performing Arts Theatre is not responsible for lost, stolen, or damaged tickets.
  • RESALE – Unauthorized resale of tickets is strictly prohibited.

Recording, Photography & Live Streaming

  • NOTICE OF RECORDING – By purchasing a ticket and/or entering the venue, you acknowledge that Londzell Performing Arts Theatre regularly records, photographs, and/or live streams events. You may appear in such media, and your image, likeness, and/or voice may be distributed publicly without compensation.
  • AUDIENCE PHOTOGRAPHY & VIDEO – Flash photography, professional cameras, and video/audio recording devices are not permitted unless explicitly authorized by the Theater.
  • CELL PHONES – Please silence mobile devices during all performances to avoid disturbing performers and other guests.

Live Streaming & Broadcast Rights

  • The Theater reserves the right to live stream, record, and rebroadcast performances at its sole discretion.
  • Ticket purchase and attendance constitute consent to be included in such broadcasts.

Food & Beverage

  • NO OUTSIDE FOOD OR DRINKS – Guests may not bring outside food, beverages, or alcohol into the venue.
  • ALL SALES ARE FINAL – No refunds or exchanges on food or beverage purchases.
  • ALCOHOL SALES – Alcoholic beverages will only be served to guests 21 and older with valid government-issued ID. Management reserves the right to refuse service.

Behavior & Conduct

  • RESPECTFUL ENVIRONMENT – Guests are expected to behave respectfully toward staff, performers, and other patrons.
  • PROHIBITED CONDUCT – Disorderly behavior, harassment, or any action that disrupts the performance will result in removal without refund.
  • BAG POLICY – Large bags, backpacks, or items deemed disruptive may not be permitted. All bags are subject to search.

Event Changes

  • SCHEDULE & PERFORMER CHANGES – All advertised events, artists, and schedules are subject to change without notice.
  • CANCELLATIONS – In the rate event of a full cancellation by the Theatre, refund or credit policies will be communicated at that time.

Liability

  • Londzell Performing Arts Theatre is not responsible for lost, stolen, or damaged personal belongings.
  • Attendance is at your own risk. The Theatre is not liable for any personal injury, illness, or damages sustained during attendance.

Acceptance of Terms

  • By purchasing a ticket, entering the venue, or attending an event, you agree to all Londzell Performing Arts Theatre policies and procedures outlined above.